Genesys Cloud – AI Scoring tag
List of the Genesys Cloud release notes that include the ai scoring release notes tag.
Customer engagement
- Planned network maintenance for Genesys Cloud Autonomous System Numbers
- BYOC Cloud support for inbound SIP digest authentication
- Facebook engagement metrics in social listening
Data, analytics, and reporting
- Event details panel in Journey Management
- Improved bulk metric exports in Analytics Performance Views
Employee productivity
- Configurable interaction deallocation period for Embeddable Framework
- Test agent checklists during configuration
Open platform
- Object dependency tracking for integrations
Self service and automation
- Configurable stages in case plans
Workforce engagement
- Support for automated evaluation attribution in analytics views
- Increased limit for agent scoring rules per program
- Restore quick filters and date navigation for time-off requests
Deprecations
- Deprecation: Salesforce data action username and password credential type