Genesys Cloud – October 26, 2016

Collaborate

Personal group favorites

Users can now add personal groups to their Favorites list in the chat roster. For more information, see Add favorites. 

Communicate

Ability to rename inbox recordings

Users can now rename their recordings in the unified inbox. For more information, see Listen to recordings.

Contact center

Dialpad for agent interactions

Agents can now use a dialpad to enter numbers during voice interactions. For more information, see Work with voice interactions.

Note: Support for using the dialpad with the consult transfer feature is coming soon.