Genesys Cloud – January 2026
List of the Genesys Cloud release notes published in January 2026.
Account management
- Updated Resource Center links support the new Genesys Cloud experience at help.genesys.cloud
- BYOC Premises Edge devices in Edges list view
Customer engagement
- Mobile Messenger support for markdown formatting
- Social direct messages, social post injections, and social post responses allowance increase per AI token
- Create rules based on workitem creation date
- Generate web survey links on demand with an API
Employee productivity
- Domain allow list for emails
- Summaries for consult transfers for Agent Copilot
Open platform
- CX Cloud in Salesforce after-call work component
Workforce engagement
- API to List Past Recognitions
- Real-time agreement rates in evaluation forms
- Reply-To field in email transcripts
- Long-term forecast and schedule generation up to 104 weeks
- Granular evaluation metrics in the Evaluation Aggregate API
Deprecations
- Deprecation: Mobile Messenger legacy Android and iOS code removal