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Genesys Cloud FedRAMP Region – Home and Anomaly Detection tag

List of the Genesys Cloud FedRAMP Region release notes that include the home and anomaly detection release notes tag.

Customer engagement

  • Agentless outbound notifications for web and mobile messaging
  • Web survey invitation send time configuration for digital interactions
  • AI-generated summaries for linked case interactions
  • Centralized case management view for supervisors and case managers

Data, analytics, and reporting

  • Dark and light mode theme options for Analytics Performance dashboards

Self service and automation

  • Monitor LAM-based agentic virtual agents in the VA Performance dashboard
  • Navigate to utterance timestamps in call recordings within bot flows

Workforce engagement

  • Workforce management administrator module date and time enhanced localization
  • Agent State API enhancements

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