Genesys Cloud licenses and billing

Genesys Cloud provides multiple licensing models—named, concurrent, and hourly—designed to accommodate diverse organizational requirements. The platform delivers comprehensive license management capabilities, including billing and usage visibility, data storage estimation, and subscription augmentation through on-demand services. Genesys Cloud enforces a fair use policy across multiple product features including BYOC Cloud, data storage, basic routing and IVR, API on demand, BYO SMS, voice transcription variants, workitems, Journey Management Events, and AI Experience. Users can access detailed invoicing information covering user and resource usage, token billing, BYOC Cloud charges, user overages, and post-subscription billing. The platform provides tools to view billing and usage summaries, download bills and usage reports, and review sample invoices. Additional resources include pricing information, AI resource consumption billing scenarios, billing scenarios specific to Genesys Agent Assist SKUs, comprehensive FAQs addressing evaluation, ordering, payment, refunds, and general pricing and billing inquiries, as well as data storage usage estimation tools and charge examples.