How do I run business logic on Genesys Cloud to manage my work in an automated fashion?

Genesys built work automation on top of the existing Genesys Cloud solution, process automation. Process automation is a solution that monitors internal events, uses triggers to evaluate each event and, based on specific criteria. For example, when a support case in the Customer Care workbin moves to a closed status, the goal is to terminate the workitem and send a survey to customers, Genesys runs a workflow in Architect. Architect is the Genesys Cloud flow authoring tool that can define how to update the workitem, in this case, change status, and then run data actions to third-party web services. In the example, Architect sends the post interaction survey. Advanced users can work with Professional Services to learn more about Architect, data actions, data tables, and more, to get started.