Does Genesys Predictive Engagement work on mobile applications?

Genesys Predictive Engagement is available on mobile applications.

You can define action maps in Genesys Cloud to configure Genesys Predictive Engagement to proactively present personalized content offers or to invite mobile visitors to start a mobile messaging conversation.

The Journey Orchestration API must be implemented in a mobile application to present the relevant actions as soon as a mobile visitor matches the conditions defined in an action map.

For more information, see Journey Orchestration.

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