Can I forward my calls?

To enable call forwarding from the Calls panel, follow these steps:

1. Select Calls . 
2. Select Phone Details .
   The Phone Details panel opens.
3. Enable Forward Calls. To indicate that you enabled call forwarding, the Calls icon changes from Calls to Calls .
4. Under Find me at the following numbers, do one of the following:
   • Begin to type the name of a person or group to which you want to forward your calls, and when the name appears, select it.
   • Enter the numbers that you want Genesys Cloud to forward your calls to.
     
     Notes:

     • You must enter phone numbers in E.164 format.
     • You cannot specify an internal Genesys Cloud number for use with the Use the voicemail service of this external number check box.
5. Optionally, to add more numbers, click Add and repeat step 4 until you have entered all the numbers you want Genesys Cloud to forward your calls to.
   Note: While you can forward calls to as many as three numbers, be mindful that some callers may hang up before reaching you.
6. Optionally, to enable Genesys Cloud to leave voicemail at the last number tried, select the Use the voicemail service of this external number check box. This number cannot be an internal Genesys Cloud number. If you do not enable this option, Genesys Cloud leaves voicemail in your Genesys Cloud voicemail inbox.

To enable call forwarding from User Settings, follow these steps:

1. To select User Settings, click your picture in the sidebar.
2. To access user settings, from the Menu bar, click your profile picture.
3. Click Forward My Calls. The Forward Calls panel opens.
4. Enable Forward Calls. To indicate that you enabled call forwarding, the Calls icon changes from Calls to Calls .
5. Under Find me at the following numbers, do one of the following:
   • Begin to type the name of a person or group to which you want to forward your calls, and when the name appears, select it.
   • Enter the numbers that you want Genesys Cloud to forward your calls to.
     
     Notes:

     • You must enter phone numbers in E.164 format.
     • You cannot specify an internal Genesys Cloud number for use with the Use the voicemail service of this external number check box.
6. Optionally, to add more numbers, click Add and repeat step 4 until you have entered all the numbers you want Genesys Cloud to forward your calls to.
   Note: While you can forward calls to as many as three numbers, be mindful that some callers may hang up before reaching you.
7. Optionally, to enable Genesys Cloud to leave voicemail at the last number tried, select the Use the voicemail service of this external number check box. If you do not enable this option, Genesys Cloud leaves voicemail in your Genesys Cloud voicemail inbox.