View knowledge fabric content

AI-generated summary

Genesys Cloud provides a Fabric Content view within the Knowledge management interface that displays all files successfully synchronized and indexed from configured fabric sources. Access requires specific licensing (Genesys Cloud CX 1 Digital Add-on II, CX 2, CX 2 Digital, CX 3, CX 3 Digital, or CX 4) along with appropriate Knowledge and Analytics permissions; alternatively, CX 1 license holders with AI Experience tokens can access knowledge content without the Digital Add-on. The Fabric Content view presents synchronized files with detailed metadata including title, content type, file size, applied content tags, source name, source type (currently supporting SharePoint sources only), and last synchronization timestamp (retained for up to 30 days). Users can filter results by multiple criteria through the Filter option, refresh the content list, and customize column visibility and arrangement through the Edit Columns dialog. Individual file records can be selected to display comprehensive details including file directory location, with the option to open files directly in a new browser tab for content review.

PrerequisitesClick to expand

Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 4 license
- If your organization has Genesys Cloud CX 1 license and AI Experience tokens, you can access knowledge without Genesys Cloud CX 1 Digital Add-on II.
All permissions under Knowledge
All permissions under Analytics > Knowledge Aggregate

The Fabric Content view allows you to see the list of all files synchronized from the configured fabric sources. The view shows only the files that fabric ingested and indexed successfully, so you can use this list to confirm ingestion.

To view knowledge fabric content, follow these steps:

Click Menu > Knowledge > Knowledge Content > Fabric Content. The Fabric Content view opens.

Review the following details of each file:

Column name	Description
Title	The file name.
Content type	The type of content such as CSV, MD, TXT.
Size	The file size.
Content tags	The tags that are applied to the file.
Source	The name of the fabric source that ingested the file.
Source type	The fabric source type. Currently, only SharePoint sources are supported.
Last synced	The date and time when the file was last synchronized. Note: Fabric stores the sync time stamps for up to 30 days.

(Optional) To apply filters, follow these steps:
1. To view the available filter criteria, click Filter.
2. Select one of the filter criteria, and the subsequent drill-down options appear.
3. Select the filter options pertaining to the criteria that you selected in the previous step. The Fabric Content view shows the filtered results.
(Optional) To refresh the content list, click Refresh.
(Optional) To edit or rearrange the columns, follow these steps:
1. To view all available columns, click Edit columns. The Edit Columns dialog box appears.
2. Select, clear, or rearrange columns based on your preference and click Save.
3. To reset the columns to their original state, click Reset columns.

View more details about a file

You can view the full details of a file, including the file directory (location). Then, you can also open the file in a new browser tab and view its contents.

To view more details about a file, select a record from the content list. The Content details dialog box appears.
To open the file in a new browser tab, click Data .

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