Resource Center knowledge assistant

AI-generated summary

Genesys Cloud Resource Center knowledge assistant is an in-product AI-powered feature that provides step-by-step guidance for configuring and managing Genesys Cloud directly within the user interface. The assistant leverages curated documentation to help users complete key tasks including user creation and management, permission and role configuration, queue and routing strategy setup, performance metrics analysis and reporting, and integration configuration. Users can interact with Genesys Cloud Copilot through natural language prompts to request task completion help, obtain screen-specific instructions, and access explanations or documentation, with direct links to source Resource Center articles provided for additional detail when needed.

Feature coming soon

The Resource Center knowledge assistant provides in-product, step-by-step guidance to configure and manage Genesys Cloud, based on curated documentation. Instead of searching the Resource Center and interpreting long articles, You can ask Genesys Cloud Copilot for help directly in the Genesys Cloud user interface and follow guided instructions based on relevant sources.

The Resource Center knowledge assistant can summarize one or more Genesys Resource Center articles to help you complete the following tasks:

Create and manage users.
Set and adjust permissions and roles.
Configure queues, routing strategies, and workitems.
Understand performance metrics and how to generate reports.
Learn how to set up integrations.
Get direct links to the source Resource Center articles when you need more detail.

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Resource Center knowledge assistant