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Manage knowledge base V2 labels

Modify a label

Note: When you change a label’s name, all assigned labels update accordingly.
  1. Click Menu > Knowledge > Categories and Labels.
  2. Open the knowledge base that contains the label to modify.
  3. Click the Labels tab.
  4. Next to the label you want to modify, click Edit .
  5. Change the label name or color.
  6. Click Save changes.

Remove a label from an article

Remove labels from articles to remove the article from a label group.

  1. Click Menu > Knowledge > Knowledge Content > Articles.
  2. Open the knowledge base that contains article label to remove.
  3. Next to the knowledge article to modify, click Edit . The Edit Article page opens.
  4. Under Labels, click Delete next to the label to remove.
  5. Click Save.

Delete a label

When you delete a label, any articles assigned to the label will be unassigned. You cannot undo this action.

  1. Click Menu > Knowledge > Categories and Labels.
  2. Open the knowledge base that contains the label to remove.
  3. Click Settings > Categories & Labels.
  4. Click the Labels tab.
  5. Next to the label you want to remove, click Delete .