Manage an emergency group
AI-generated summary
Genesys Cloud provides functionality to manage emergency groups through its routing system. Users with appropriate permissions can modify emergency group names, search for specific groups using filters, and remove outdated groups. The platform requires "Routing > Emergency Group > Add, Edit, View, Delete" permissions to access these features. Key administrative actions include accessing emergency groups through the Admin menu under Routing > Emergencies, updating group names through a simple edit-and-save process, and utilizing a search function to filter emergency groups by name. Multiple emergency groups can be selected and deleted simultaneously through the platform's interface.
- Routing > Emergency Group > Add, Edit, View, Delete permissions
You can change an emergency group’s name, search to filter results, and delete obsolete emergency groups.
- Click Admin.
- Under Routing, click Emergencies. The Emergencies page opens.
- Click Menu > Orchestration > Routing > Emergency Groups. The Emergencies page opens.
- Click the emergency group you want to change.
- Update the emergency group name.
- Click Save.
- To narrow the list of results, in the Find Emergency Group box begin typing a few letters of the wanted group. Genesys Cloud returns a list based on your entry.
- Click Admin.
- Under Routing, click Emergencies. The Emergencies page opens.
- Click Menu > Orchestration > Routing > Emergency Groups. The Emergencies page opens.
- Select the emergency group or groups you want to delete.
- Click .
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