Knowledge portal overview
The Genesys Cloud standalone knowledge portal uses your existing knowledge workbench articles to help answer and resolve customer questions.
The benefits of using a support page are:
- Minimal site changes. You only need to add a link to your new page.
- Easy implementation.
- No risk of conflicting code between your site’s JavaScript and Genesys Cloud JavaScript.
A knowledge portal helps customers so that they can easily navigate the self-service experience with a search bar and category browsing. If customers require, the knowledge portal lets them interact with a conversation bot or a live agent.
Before you set up a knowledge portal, follow the procedures:
- Quick start: Set up the knowledge portal
- Add an inbound message flow
- Configure Messenger
- Deploy Messenger
- Set up the knowledge workbench
Learn about how to set up the knowledge portal in Set up the knowledge portal quick start guide.
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