Genesys Cloud change insight and audit assistant

AI-generated summary

Genesys Cloud change insight and audit assistant is a tool designed for supervisors and administrators to monitor and analyze configuration and CRUD (create, read, update, delete) events within their organization. The assistant queries audit data from the preceding 14 days and identifies configuration changes, providing details about who initiated modifications, what was altered, and when changes occurred. Key capabilities include locating configuration and CRUD changes, performing root cause analysis through summarized audit events and grouped related changes, and generating reports on organizational modifications. Genesys Cloud Copilot, the underlying technology, requests clarification when prompts lack specificity and notifies users when requests cannot be completed due to insufficient permissions. Sample use cases include viewing daily organizational changes, identifying newly created users, reviewing audit log events, and accessing audit service mapping information.

The Genesys Cloud change insight and audit assistant helps supervisors and administrators understand the configuration or create, read, update, delete (CRUD)-related events that occur in their organization.

Note: The Genesys Cloud change insight and audit assistant only queries and reports on changes within the last 14 days.

The Genesys Cloud change insight and audit assistant can perform the following tasks:

Find configuration and CRUD changes.
Provide information on who made an audited change, what is modified, and when the change happened.
Provide root cause analysis using summarized audit events and grouped related changes.

Genesys Cloud Copilot asks for additional information when the prompt is not specific enough. It also reports when it cannot complete a request, for example due to missing permissions.

Sample promptsClick to expand

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