Genesys Cloud audit manager AI agent

Genesys Cloud audit manager AI agent is a tool designed for supervisors and administrators to monitor and analyze configuration and CRUD (create, read, update, delete) events within their organization. The agent queries audit data from the preceding 14 days and identifies configuration changes, providing details about who initiated modifications, what was altered, and when changes occurred. Key capabilities include locating configuration and CRUD changes, performing root cause analysis through summarized audit events and grouped related changes, and generating reports on organizational modifications. The underlying Genesys Cloud Copilot technology requests clarification when prompts lack specificity and notifies users when requests cannot be completed due to insufficient permissions. Available tools include querying real-time audits to search audit logs for system changes and activities, querying related audits to find audits associated with specific audit IDs, and retrieving service mapping information to view available audit services and entity types. Sample use cases include viewing daily organizational changes, identifying newly created users, reviewing audit log events, and accessing audit service mapping information.