Genesys Cloud Background Assistant (GCBA) release notes

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Genesys Cloud Background Assistant (GCBA) has evolved into a sophisticated screen recording and browser integration tool with comprehensive support across Chrome, Edge, and Firefox browsers. The software features multi-language capabilities, including recent additions of Ukrainian support, and operates across multiple regions, including Mexico. Technical advancements include migration to .NET 8, hybrid CPU optimization, and enhanced proxy configuration with HTTP server capabilities. Recent version updates have brought significant improvements, notably Chromium 140 compatibility, automated Firefox SSL certificate handling, and improved cache folder management. Security enhancements include updated proxy configuration validation and removal of legacy dependencies. The development timeline shows consistent progress from its beta release with Chromium 105 in November 2022 through multiple versions, each adding crucial features like Microsoft Edge integration, enhanced error logging, and improved browser compatibility. Core functionality encompasses screen recording with event logging and seamless integration with the Genesys Cloud web application through browser extensions.