Find your phone’s configuration settings
AI-generated summary
Genesys Cloud supports configuration settings for a wide range of phone models across AudioCodes, Genesys, and Poly/Polycom brands. Compatible AudioCodes models include the 405, 405HD, 420HD, 430HD, and 440HD series. Genesys-branded phones supported are the 405, 405HD, and 420HD. The system accommodates numerous Polycom devices, including SoundPoint IP series (301-670), SoundStation IP series (4000-7000), VVX series (101-601), and RealPresence Trio models (8500, 8800). The newer Poly CCX series (350-700) and Edge E Series (E100-E550) are also supported, with Edge E Series requiring Media tier Version 1.0.0.18140 or later. Each phone model has specific configuration settings that can be customized through reference documentation.
Locate your AudioCodes, Genesys, or Poly/Polycom phone model and follow the link to find the reference article that lists all the settings for customizing that phone’s configuration.
Note: Media tier Version 1.0.0.18140 or later is required for Poly Edge E Series phones. For more information, see Media Tier release notes.
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