AI-generated summary
Genesys Cloud will provide enhanced list management capabilities that allow users to create, update, and manage lists of customers or other data directly within Genesys Cloud. This will enable more targeted and personalized customer engagements by leveraging list data for routing, segmentation, analytics, and more. Specific capabilities will include creating static or dynamic lists, importing and exporting list data, merging lists, and accessing lists from other Genesys Cloud features. This will optimize customer data management and expand the ways Genesys Cloud can utilize list data.