Edit an event based trigger

AI-generated summary

Genesys Cloud allows users to edit existing triggers by modifying the trigger name, description, workflow target, conditions, and timing configuration. To edit a trigger, users must navigate to the Triggers page under Architect in the Admin section, search for the desired trigger by name, and access the edit function. The editable configurations include trigger name and description, workflow target, conditions, and timing settings such as time-to-live and delay before workflow execution. After making modifications, users save the trigger to apply changes. Access to this functionality requires specific permissions including Process Automation > Trigger permissions for All, Add, Delete, Edit, View, and Test operations.

PrerequisitesClick to expand

To edit an event based trigger, follow these steps:

Click Admin.
Under Architect, select Triggers.
Click Menu > Orchestration > Triggers.
Select the Event Based Triggers tab.
In the Search triggers box, enter the name of the trigger that you want to modify.
Click the intended trigger from the search result.
To edit the trigger, click the Enable Edit icon and modify the following configurations:
- Trigger name and description
- Workflow target
- Conditions
- Timing configuration
Click Save.

For more information, see Create an event based trigger.

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Edit an event based trigger