AI-generated summary
Genesys Cloud provides functionality to disable policies through the Conversational Intelligence module. Users with Quality Administrator permissions can access the policy management feature by navigating to Menu > Conversational Intelligence > Recording and Policies > Policies. To disable a policy, users select the checkbox next to the target policy and click the "Disable Selected Policies" button. This capability allows administrators to manage policy enforcement within their organization's quality management framework. Related operations include enabling policies, creating policies, filtering policies, and accessing the quality policies