Communicate user hourly interacting

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Genesys Cloud provides Communicate functionality as a standard feature included with Genesys Cloud CX 1, CX 2, and CX 3 licenses at no additional charge. Communicate enables messaging, voice, and video interactions within the Genesys Cloud platform. While the feature is included by default for customers holding these license types, Genesys bills each Communicate user based on their specific license tier at the rates: $12 USD monthly for North America, £8.40 GBP monthly for the United Kingdom, and ¥1440 JPY monthly for Japan. Customers with pricing inquiries should contact their Genesys representative or consult the Genesys Cloud pricing hub for additional details regarding hourly interaction pricing and core bundle information

Genesys Cloud customers who have Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3 licenses have Communicate by default. However, Genesys bills each Communicate user according to their respective licenses at the rates listed below. If you have questions about pricing, contact your Genesys representative.

For more information about hourly interacting pricing, see About Communicate and the Genesys Cloud licenses and core bundles section in the Genesys Cloud pricing hub.

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2026-05-22	Replaced pricing with link to Genesys Cloud pricing hub.
2024-02-26	Article published.

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