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Activate external events in Journey Management

External events originate outside Genesys Cloud and are ingested via APIs. For more information, see . After the event is ingested, it appears on the External events panel, where you can activate it for Journey Management. Once activated, Journey Management processes the event data and makes it available for analysis in the journey canvas. Activated events can then be selected and used alongside Genesys Cloud events when building journey visualizations and reports.

When the event is activated, ingest is triggered. Ingest is a nightly process that can take up to 24 hours. An event that has been activated does not appear until the first set of data has been ingested. Check the event panel for when then first ingest cycle has been completed.

  1. Click Menu > Journey Management.
  2. On the Home screen, under Manage your external events, click Open event admin. 
    The external events panel displays events that are ingested with their respective status. 
  3. On the Enable column, move the slider to activate the event. The event status changes from New to Active.
    Note: Once an event has been activated, it remains available in Journey Management. If the event is later deactivated at the source, Journey Management stops ingesting new data for that event, but the event remains available in the journey canvas. This behavior helps preserve existing analyses and prevents queries that reference the event from becoming invalid.
  4. Click Modify to update the display name and event position. You can modify the event information before activation as well.