About Journey Management
Journey Management is a comprehensive customer journey management platform that helps your organization analyze, measure, monitor, and orchestrate customer journeys to optimize experiences and improve outcomes. With this approach, businesses can align their entire organization with the goals of the customer.
Understand Journey Management
Learn about Journey Management features and setup.
- Journey Management overview
- Journey Management availability in Genesys Cloud licenses
- Billing scenarios for Genesys Cloud Journey Management
- Assign the Journey Management role to users
- Access and get to know the Journey Management screen
- Differences between Journey Management and Journey Flows
- Accelerate your Journey Management learning with Orchestrator Education courses
Use Journey Management
Learn about how to use key features of Journey Management.
- Create a new journey visualization with Journey Management
- Understand the Edit and the Analyze mode
- Manage event attribute filters
- Manage event connectors
- Use case for a simple journey
- Events in Journey Management
- Analytics detail events in Journey Management
- Virtual agent events in Journey Management
- Knowledge events in Journey Management
- Web events in Journey Management
- Joins in Journey Management
- Event attributes in Journey Management
Analyze journey visualizations in Journey Management
Analyze calculations and conversions in Journey Management.
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