AI-generated summary
Genesys Cloud provides access to external contacts through the Directory menu or via Menu > Contacts > External Contacts and Organizations. Users require the "External contacts > Contact > View" permission to access this feature. Contacts are displayed under the Contacts tab, and the system includes a search refinement prompt when query results exceed 1000 contacts, enabling efficient management of large contact databases. Access is available through two navigation paths: clicking Directory > External contacts or Menu > Contacts > External Contacts and Organizations, followed by selecting the Contacts tab.