View a user’s permissions

AI-generated summary

Genesys Cloud allows administrators to view and manage user permissions through the Manage People interface. To access a user's permissions, administrators navigate to Directory > User > Edit permission, then proceed to Admin > People and Permissions > People, or alternatively through Menu > User Management > Users. After locating the desired user via the Search field or list pagination and clicking the user's name to open their Person profile page, administrators can click View Permissions under the Permissions section to display a table listing all permissions assigned to the user and their associated roles. From this interface, administrators can edit specific role permissions by clicking the role name in the Roles column to open the role configuration. This functionality enables centralized management of user access controls and role-based permissions within the Genesys Cloud platform.

PrerequisitesClick to expand

Click Admin.
Under People and Permissions, click People. The Manage People page opens.
Click Menu > User Management > Users.
Find the user using the Search field or by paging through the list.
To open the Person profile page, click the user’s name.
Under Permissions section, click View Permissions.
The table lists the permissions assigned to the user and the roles they are assigned to. To edit a role’s permissions, click the role in the Roles column to open the role.

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