View users from other organizations

AI-generated summary

Genesys Cloud enables administrators to establish secure cross-organization relationships and authorize external users to create or modify flows within their organization. To grant external users access, administrators must complete three steps: establish a secure relationship with the other organization, authorize specific users to work in the organization, and assign appropriate permissions. In Architect, visual indicators distinguish external users, displaying a user icon next to authorized users' names in flow lists and the Available Versions dialog. Hovering over these icons reveals user details, including confirmation of trusted status and the user's originating organization. This functionality facilitates collaborative flow development across organizational boundaries while maintaining security and transparency through visual identification of external contributors.

Users from other organizations can create new or modify existing flows in your organization if an administrator has:

Established a secure relationship with the other organization
Authorized the users to work in your organization
Assign appropriate permissions to the users

For more information, see About authorized organizations.

In Architect, visual indicators appear when an authorized user from another organization works with flows in your organization. If the authorized user checks out a flow, a user icon appears next to the user name in the flow list:

Hover over the icon to view details about the user, including confirmation that the user is trusted and the organization to which the user belongs: Trusted external user

You can also view external users from the Available Versions dialog:

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