Configure storage location of auth tokens

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Genesys Cloud provides administrators with configurable options for authentication token storage location to balance security and user convenience. Administrators with Directory > Organization – Admin permissions can choose between persistent storage (default) or session storage for auth tokens through the Authentication tab in Organization Settings. Persistent storage reduces login frequency by maintaining tokens across browser sessions, while session storage limits token lifetime to the active session, potentially reducing unauthorized access risk. To enable session storage, administrators navigate to Menu > Account > Organization Settings, select the Authentication tab, choose the Session option under Token Storage Location, and confirm the change. To enable persistent storage (the default configuration), the same navigation path is followed with the Persistent option selected. Both configuration changes require system confirmation through an acknowledgment message; declining the prompt cancels the operation and restores the previous storage location setting.

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PrerequisitesClick to expand

Administrators can choose whether to store auth tokens in persistent storage or session storage. Storing auth tokens in the persistent storage location is the default option. Some organizations prefer to store auth tokens in the persistent storage location to reduce the number of times a user is required to log in, such as on a browser refresh. Other organizations may prefer to store auth tokens in the session storage location to potentially reduce the risk of unauthorized access to an auth token.

Enable auth token storage in session storage

Click Menu > Account > Organization Settings.
Select the Authentication tab.
Under Token Storage Location, select the Session option.
Click Save. The system prompts you to accept or decline an acknowledgment message.
Click Accept. If you decline, the operation is canceled and the auth token storage location is restored to its original state.

Enable auth token storage in persistent storage

This is the default storage location for authtokens.

Click Menu > Account > Organization Settings.
Select the Authentication tab.
Under Token Storage Location, select the Persistent option.
Click Save. The system prompts you to accept or decline an acknowledgment message.
Click Accept. If you decline, the operation is canceled and the auth token storage location is restored to its original state.

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