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Start and stop log capture for a user

Console logs provide Product Support with a full picture of an issue. When problems occur, these logs provide visibility into the actions and events of a user on Genesys Cloud. 

You can enable automatic scheduled log capturing for specific users in Genesys Cloud for 24 hours. When enabled, you can inspect or download the available console logs in the Log Capture page. 

Start log capture

To set log capture for a user:

  1. Click Menu > User Management > Users.
  2. Select the user whose logs you want to capture.
  3. For the selected user, click More and select Set Log Capture.
  4. To start logging, click Confirm.
Note: After the administrator enables log capture for a user, the user must refresh the browser or desktop client for the log session to begin. Alternatively, the user can log out and log back in.

To view and download the captured log, see .

Stop log capture

To stop log capture for a user:

  1. Click Menu > User Management > Users.
  2. Select the user whose logs you want to stop capturing.
  3. For the selected user, click More and select Set Log Capture.
  4. To stop logging, click Confirm.

For more information, see and .