AI Studio permissions

AI-generated summary

Genesys Cloud AI Studio requires specific permissions organized by feature to enable users to create, deploy, and manage AI-powered capabilities. For agentic virtual agents, permissions include Add, Edit, and View functions for virtual agents, jobs, sessions, turns, and versions, with additional Integrations and Voice Bot permissions required for preview functionality. Email refinement features require permissions to add, edit, delete, and view refinement configurations. AI Guides functionality requires permissions spanning guide creation, deletion, editing, execution, and viewing, along with associated job and version management permissions. AI Summaries configuration and generation require permissions to add, delete, edit, and view summaries, plus permissions to preview outputs. These granular permission sets enable role-based access control, allowing administrators to assign appropriate capabilities to users based on their responsibilities within the Genesys Cloud environment

The following list includes all the permissions required to use AI Studio and its features:

Feature	Permissions
Agentic virtual agents	Add the following permissions to create, deploy, and manage agentic virtual agents: Agentic > Virtual Agent – Add Agentic > Virtual Agent – Edit Agentic > Virtual Agent – View Agentic > Virtual Agent Job – Add Agentic > Virtual Agent Job – View Agentic > Virtual Agent Session – Add Agentic > Virtual Agent Session Turn – Add Agentic > Virtual Agent Version – Add Agentic > Virtual Agent Version – Edit Agentic > Virtual Agent Version – View Agentic > Virtual Agent Version Job – Add Agentic > Virtual Agent Version Job – View Add the following permissions to preview an agentic virtual agent: Integrations > Integration – View Voice Bot > Bot – Connect
Email refinement	Add the following permissions to create and manage email refinement configurations: AI Studio > Refinement Config – Add AI Studio > Refinement Config – Edit AI Studio > Refinement Config – Delete AI Studio > Refinement Config – View
Guides	Add the following permissions to build and manage AI Guides: AI Studio > Guide – Add AI Studio > Guide – Delete AI Studio > Guide – Edit AI Studio > Guide – Execute AI Studio > Guide – View AI Studio > Guide Job – Add AI Studio > Guide Job – View AI Studio > Guide Version – Add AI Studio > Guide Version – Delete AI Studio > Guide Version – Edit AI Studio > Guide Version – View AI Studio > Guide Version Job – Add AI Studio > Guide Version Job – View
Summaries	Add the following permissions to configure and generate AI Summaries: AI Studio > Summaries – Add AI Studio > Summaries – Delete AI Studio > Summaries – Edit AI Studio > Summaries – View AI Studio > Summary Preview – View

For general information about Genesys Cloud permissions, see Roles and permissions overview and Product, roles, and permissions list.

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