Add a category to a knowledge base V2 article

AI-generated summary

Genesys Cloud enables users to assign categories to knowledge base V2 articles through a structured process. After creating categories, administrators can assign a single category to individual articles by navigating to Menu > Knowledge > Articles, selecting or creating a knowledge base, opening the target article, selecting the desired category from the Category list, and saving the changes. The system restricts category assignment to one category per article. This functionality supports organization and management of knowledge base content within the Genesys Cloud Resource Center documentation framework.

After you create categories, you can assign them to articles.

Note: You can only add one category to a single knowledge base V2 article.

Click Menu > Knowledge > Knowledge Content > Articles.
Create a new knowledge base or open an existing one.
Click the article to which you want to add a category. The Edit Article page opens.
Click the Category list and select the category to add.
Click Save.

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