Bill of materials for the Customer Hardware Solution – Small

Genesys Cloud provides comprehensive documentation for the Customer Hardware Solution – Small Edge device, which utilizes HPE hardware components including a ProLiant MicroServer Gen11 chassis, Xeon CPU, 16 GB RAM, and internal hard disks. The solution requires three internal hard disks total: two configured in RAID 1 for primary storage and one dedicated for factory image restoration and operating system upgrades. Two chassis options are available—Option 1 includes one built-in internal hard disk (requiring two additional disks) and Option 2 includes no built-in disk (requiring three additional disks). Each recommended component includes an HPE product number and approved alternative HPE products for cases where the primary recommendation is unavailable; alternatives marked as N/A indicate no approved substitutes exist. Hard disks must be identical HPE-approved SSDs or HDDs with 960 GB or larger capacity. The iLO Enablement Kit is listed as optional. The bill of materials (BOM) has undergone multiple iterations to enhance installation processes, particularly in high-security network environments, while providing administrators with improved log access and control. Recent updates include validation of next-generation hardware components, introduction of alternative HPE product numbers for small configurations, and expansion of next-generation hardware options. Earlier modifications addressed structural improvements to BOM presentation, clarification of required versus optional components, and hardware specifications including third hard drive requirements and additional storage configurations. The documentation supports multiple deployment scenarios through alternative bill of materials options, including configurations based on the P16006 chassis, enabling organizations to select appropriate hardware solutions for their specific infrastructure requirements. Hardware verification can be performed through HPE PartSurfer using product numbers. Pre-packaged Linux Edge appliances support the CHS installer as an alternative to RMA procedures, along with OS-level password management capabilities. Once hardware is acquired and assembled, Edge setup can proceed according to Genesys Cloud setup documentation.