AWS regions for Genesys Cloud Voice

Genesys Cloud Voice operates across multiple AWS regions through dedicated data centers to provide global voice service coverage. North American availability includes US East (N. Virginia/us-east-1), US East 2 (Ohio/us-east-2) with FedRAMP certification, US West (Oregon/us-west-2), and Canada Central (ca-central-1). European regions encompass Ireland (eu-west-1), Frankfurt (eu-central-1), London (eu-west-2), and Zurich (eu-central-2), with a European Sovereign Cloud region in Brandenburg (eusc-de-east-1) available as a coming feature. Asia-Pacific coverage is provided through Tokyo (ap-northeast-1), Seoul (ap-northeast-2), and Osaka (ap-northeast-3). South American service is available via São Paulo (sa-east-1). Each region operates with specific AWS region codes and delivers localized voice services through regional data centers. Planned future expansion includes deployment in Mexico Central (mx-central-1) and Singapore (ap-southeast-1).