AWS regions for Genesys Cloud Voice

Genesys Cloud Voice is available across multiple AWS regions globally, enabling organizations to deploy voice services in geographically distributed locations. The supported AWS regions include US East (N. Virginia, us-east-1), US East 2 (Ohio, us-east-2) with FedRAMP compliance, US West (Oregon, us-west-2), Canada (Central, ca-central-1), and multiple European regions: Ireland (eu-west-1), Frankfurt (eu-central-1), London (eu-west-2), and Zurich (eu-central-2). Additional availability extends to the European Sovereign Cloud in Brandenburg (eusc-de-east-1), though this feature remains in Limited Availability and requires contact with the Genesys account team for access details. Asia Pacific coverage includes Tokyo (ap-northeast-1), Seoul (ap-northeast-2), Osaka (ap-northeast-3), and Singapore (ap-southeast-1), while South America (São Paulo, sa-east-1) and Mexico (Central, mx-central-1) provide additional regional options. This comprehensive regional distribution supports organizations requiring compliance with specific data residency requirements and enables localized voice service deployment across major global markets.