Manage an inbound message route
AI-generated summary
Genesys Cloud enables administrators to manage inbound message routing configurations through the Message Routing page within the Orchestration menu. Users with appropriate permissions (Architect Flow Add/Edit/View, Routing Message Manage, and Routing Queue Add/Delete/Join/View) can perform three primary operations: update message routes by modifying associated inbound message flows and provisioned inbound numbers or addresses, delete routing entries by selecting them and clearing associated numbers, and open inbound message flows in Architect to view or edit flow configurations. Changes saved to message routes may require several minutes to reflect in search results. The functionality integrates with Architect for flow design and management, supporting comprehensive inbound message routing administration within the Genesys Cloud platform.
The following permissions:
- Architect > Flow - Add
- Architect > Flow - Edit
- Architect > Flow - View
- Routing > Message - Manage
- Routing > Queue - Add, Delete, Join, and View
Manage inbound message routing configurations from the Message Routing page.
You can change the inbound message flow associated with a message route. You can also add, update, or remove provisioned inbound numbers or addresses associated with the flow.
- Click Admin.
- Under Routing, click Message Routing.
- Click Menu > Orchestration > Routing > Message Routing.
- Under Inbound Message Flows, click the flow you want to edit.
- Make your changes and click Save.
Note: A message appears, indicating that Genesys Cloud saved your changes. The entry can take a few minutes to update in search results.
- Click Admin.
- Under Routing, click Message Routing.
- Click Menu > Orchestration > Routing > Message Routing.
- Select the check box next to the entry or entries you want to delete.
- Click More and from the menu that appears, click Clear Associated Numbers.
- Click Admin.
- Under Routing, click Message Routing.
- Click Menu > Orchestration > Routing > Message Routing.
- Search for or navigate to the flow you want to open.
- Click More and from the menu that appears, click View Flow in Architect.
- Under Inbound Message Flows, click the link that represents the inbound message flow. Architect opens in a new tab with the inbound message flow’s configuration.
For more information, see Create a flow.
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