AI-generated summary
Genesys Cloud enables administrators to translate secondary statuses into multiple languages through the Organization Settings interface. To perform this task, users must possess the Admin role with Presence > Presence Definition – Edit permission. The translation process involves navigating to Menu > Account > Organization Settings, selecting Status Management, choosing the desired primary status, and clicking the translate button adjacent to the division field. Administrators then enter translations in the appropriate language boxes and save the changes. This functionality supports multilingual status management within the platform, allowing organizations to present status information in languages relevant to their user base. The feature integrates with Genesys Cloud's broader presence and activity indicator system, which includes capabilities for managing primary statuses, secondary statuses, and related organizational settings.
