Delete a substitution

Genesys Cloud provides functionality to delete substitutions within canned responses through the Resource Center. To delete a substitution, users must have the "Responses > All > All" permission. The deletion process involves navigating to Menu > Digital and Telephony > Interaction Assets > Canned Responses, locating the substitution to be removed in the list, clicking the More option next to it, and selecting Delete. This feature is part of Genesys Cloud's broader canned responses capability, which allows organizations to manage pre-formatted response templates with customizable substitution variables for use across digital and telephony channels.