Remove an ACD skill

AI-generated summary

Genesys Cloud enables administrators to remove ACD skills from agents through the Admin interface. Users with the Routing > Skill > Manage permission can access the People section, locate the desired agent, navigate to the ACD Skills tab, and delete specific skills or languages by clicking the Delete option next to the skill entry, then save changes. This functionality allows contact centers to update and optimize skill assignments for individual agents as operational needs change.

PrerequisitesClick to expand

Click Admin.
Under People and Permissions, click People.
Click Menu > People and Permissions > People.
Use the search or page through the user list and find your desired user.
Under ACD Skills section, click View ACD Skills.
Next to the skill or language you want to remove, click Delete.
Click Save Changes.

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