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Invite people to your organization

You can invite people to your organization with an invite link or by email.

Note: Genesys Cloud automatically sets a new user’s status to active, whether you send the invitation immediately or later. If you manually set a new user’s status to inactive before sending their invitation, Genesys Cloud automatically changes their status to active when you send it.

Send email invites

Email invitations send login information to new users, including links to set a password and view additional information in the Resource Center. Invitation emails expire 30 days after you send them.

Note:  Do not send email invitations if invites were already sent automatically when you added the users. To check if you have sent an invite to a user, see the Welcome Sent column on the People page.

Invite a single user

  1. Click Admin.
  2. Under People and Permissions, click People.
  3. Click Menu > User Management > Users.
  4. Find the user by searching, or by paging through the list.
  5. For the selected user, click More and select Send Invite.
  6. Click Confirm.

Invite all users who have not received invites

  1. Click Admin.
    1. Under People and Permissions, click People.
    2. Click Menu > User Management > Users.
    3. Find the user by searching, or by paging through the list.
    4. Select the users to whom you want to send the invite.
    5. Click More Actions at the top of the People table and select Send Invites.
    6. Click Confirm.