Skip to main content

Genesys Cloud – speech and text analytics tag

List of the Genesys Cloud release notes that include the speech and text analytics release notes tag.

Account management

  • People and permissions user interface refresh
  • Division awareness for canned responses
  • Control access to Genesys Cloud with attribute-based access control (ABAC)

Employee productivity

  • Copilot for work automation
  • Intent miner Swiss German language support

Customer engagement

  • Native Architect actions for customer intent
  • Architect users can update external contacts using a native action in voice, inbound message and email flows
  • Dynamic template selection for outbound digital campaigns
  • Canned responses support file attachments

Data, analytics, and reporting

  • Sensitive data masking support for Danish, Finnish, Norwegian, and Swedish messaging transcripts
  • Sensitive data masking support for Danish, Finnish, Norwegian, and Swedish voice transcripts
  • Analytics Aggregates API now returns only filter-matching groupings
  • Dashboard ownership transfer

Open platform

  • Genesys TTS Connector in secure call flows

Self service and automation

  • Turn-level metadata in the Bot Flow Reporting Turns API
  • Updated AI models for knowledge answer generation and highlighting
  • Architect native actions for conversation attributes
  • Transition to the latest agentic virtual agent model
  • Advanced speech-to-text tuning for Microsoft and Deepgram engines
  • Deepgram Flux and Nova native ASR support for virtual agents

Workforce engagement

  • Control agent shift visibility in schedules

Deprecations

  • Deprecation: Model for agentic virtual agents
  • Deprecation: Removal of AI Guides (version 1)
  • Deprecation: Genesys Cloud login web app can no longer be embedded in an iframe

View details