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Genesys Cloud – speech and text analytics tag

List of the Genesys Cloud release notes that include the speech and text analytics release notes tag.

Customer engagement

  • Web messaging – configurable guest session duration

Data, analytics, and reporting

  • Async aggregate API endpoint
  • STA and WEM add-on licensing now based on permissions
  • Topic miner support for Turkish dialects

Open platform

  • Hindi language support

Self service and automation

  • Generate guides from agent conversation transcripts
  • Create scheduled triggers to automate workflows

Workforce engagement

  • Agreement rate visibility in evaluation form editor
  • Increased planning group and staffing group limits in capacity planning
  • Work team as a permission condition in recording access control
  • Permission conditions for screen recording access control

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