Genesys Cloud FedRAMP Region – process automation tag
List of the Genesys Cloud FedRAMP Region release notes that include the process automation release notes tag.
Customer engagement
- Share a single contact list across multiple active campaigns
Data, analytics, and reporting
- Improved transcription accuracy for native voice transcription
Employee productivity
- Enhanced digital metrics accuracy with auto-answer hold time tracking
- Updated pre-join experience in Genesys Cloud Video
Self service and automation
- Automated chat notifications within Architect workflows