List of the Genesys Cloud FedRAMP Region release notes that include the identity & access management release notes tag.
Expand all Collapse all Account management
Custom user attributes for ABAC policies
Employee productivity
Using custom attributes for knowledge filtering within Agent Copilot
Open platform
CX Cloud from Genesys and Salesforce support in the FedRAMP region
Self service and automation
Transfer interactions to another queue from the In-Queue Flow Error event
Genesys Agentic Virtual Agent language support for Czech, Danish, Dutch (Belgium), Filipino, Finnish, French (Belgium), Greek, Hungarian, Malay, Norwegian, Polish, Portuguese (Portugal), Swedish, and Turkish
Bot Flow can call another bot flow
Workforce engagement
Evaluation and survey forms division awareness
Batch adjust start times in the schedule editor
Deprecations
Deprecation: Native voice transcription for Polish (pl-PL)
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Account management
Configure inactivity timeout redirect behavior for SSO
Restrict OAuth client credential grants by IP address range
Customer engagement
Organization-level agent evaluation rate limiting for routing assignments
Data, analytics, and reporting
Journey Management charts support for numeric attributes
Semantic topic spotting for topic configuration
Broaden Journey Management perspective with external data source API
Employee productivity
Update user menu in the new Genesys Cloud navigation
Exact match in Agent Copilot checklists
Agents can view and complete multiple Agent Copilot checklists during an interaction
Workforce engagement
Increase the granularity of time off limits to 15 minutes, by agent
Expanded employee inclusion rules for activity plans
Editable activity plans for greater flexibility
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Account management
Group-based inactivity timeout
Customer engagement
Support for multiple from email addresses per queue
Warm invite participants to an ACD conference
Operational Console support for Twitter/X integration monitoring
Caseplan builder for Case Management
Open platform
Dedicated IAM role for BYOT Amazon Polly integration
Self service and automation
Voice processing prompts in bot flows
View selected folders in knowledge fabric connected sources
Workforce engagement
On-queue opportunities for workforce management
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Open Platform
Updated regional feature deployment schedule now in effect
Account management
AuthorizedClientIDs SAML attribute for SSO integrations
Set default multi-factor authentication (MFA) device for multi-device users
Customer engagement
Support for keyboard type in Apple Messages for Business forms
Post-flow action in Architect message flows
Customer intent taxonomy and agent visibility
Automatically establish a persistent connection when an agent goes on-queue
WebRTC idle media timeout
Employee productivity
Genesys Tempo cross-week shift trading
Accessibility improvements for conversation initiation
Agent Copilot queue filters
Open platform
WebRTC phone upgrade opt-in setting
Seamless reconnections in AudioHook Monitor integrations
Workforce engagement
Workforce management main forecast table view
Real-time agreement rates in evaluation forms
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Employee productivity
Live character counter for ACW notes
Favorites now listed in the User Directory
Multi-language Agent Copilots
Account management
Passkey support for Multi-Factor Authentication (MFA)
Customer engagement
Custom named time zones for contactable time sets
Digital rule sets for outbound WhatsApp campaigns
Introducing Apple Pay support for Apple Messages for Business in Singapore and Mexico regions
Architect digital bot flows and Apple Messages for Business support in Singapore and Mexico regions
External contacts identity resolution support for Apple Messages for Business in Singapore and Mexico regions
Architect digital bot flow list picker support in Singapore and Mexico regions
Authentication support in Apple Messages for Business in Singapore and Mexico regions
Apple Messages for Business forms in Singapore and Mexico regions
Non-default content profile support for SMS
Architect digital bot flow time picker support
Control agent transfer capabilities via permissions
Configure group ring settings
Inbound messaging channel routing support in Apple Messages for Business in Singapore and Mexico regions
Data, analytics, and reporting
Export summary row chart in Analytics Performance views
Web events available in Journey Management
Open platform
Thai language support
Genesys Cloud Voice (GCV) conversation IDs and postal codes in GCV and BYOC usage reports
Self service and automation
Enhanced confirmation controls in AI Guides
Genesys Virtual Agent support for Portuguese and Swedish dialects
Create flow outcomes and milestones natively in Architect
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Account management
Retrieve the OAuth client secret only at new client creation or secret generation
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Employee productivity
Streamlined navigation and information architecture update
Mute individual Collaborate chat threads on iOS and Android
Display checklists through Agent Copilot during interactions
AI-generated answers for auto-suggested articles on Agent Copilot
Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients
Domain allow list for emails
Genesys Agent Copilot, Virtual Agent, and Knowledge Czech and Hungarian language support
Improved Agent Copilot and Virtual Agent Answer Highlight for English Dialects
Account management
API responses no longer include OAuth client secret
Genesys Tempo enabled by default with allowed IP addresses feature
SAML assertion decryption support for single sign-on integrations
Customer engagement
Customer first callback support in outbound campaigns
Use custom SMTP servers for email campaigns and agentless email
Group ID for subsequent participant segments in group call activity
Support for authenticated web messaging in single customer view
Data, analytics, and reporting
Analytics Conversation Detail Jobs API extended conversation data retrieval
Self service and automation
Create AI Guides from uploaded process documents
Voice processing prompt for Agentic Virtual Agents
AI Guides model enhancements
Deprecations and announcements
Deprecation: Token Implicit Grant for OAuth clients
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Employee productivity
Streamlined navigation and information architecture update
Workforce engagement
Team schedule view for agents
Deprecations
Deprecation: Genesys Cloud SSO certificate expiry
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