List of the Genesys Cloud FedRAMP Region release notes that include the identity & access management release notes tag.
Expand all Collapse all Account management
People and permissions user interface refresh
Division awareness for canned responses
Control access to Genesys Cloud with Attribute-Based Access Control (ABAC)
Customer engagement
Contact list and record retention
Native Architect actions for customer intent
Architect users can update external contacts using a native action in voice, inbound message and email flows
Dynamic template selection for outbound digital campaigns
Canned responses support file attachments
Data, analytics, and reporting
Analytics Aggregates API now returns only filter-matching groupings
Dashboard ownership transfer
Employee productivity
Intent miner Swiss German language support
Open platform
Genesys TTS Connector in secure call flows
Self service and automation
Turn-level metadata in the Bot Flow Reporting Turns API
Updated AI models for knowledge answer generation and highlighting
Architect native actions for conversation attributes
Transition to the latest agentic virtual agent model
Deprecations
Deprecation: Genesys Cloud Login web app can no longer be embedded in an iframe
Deprecation: Model for agentic virtual agents
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Account management
Universal Logout for linked clients
Data, analytics, and reporting
Reprocess interactions with updated topics on demand through UI
Reprocess historical interactions with speech and text analytics
Employee productivity
Accessibility improvements in script editor
Third-party application responses in Genesys Agent Copilot
Filters and metrics in the Agent Copilot Performance dashboard
Associate mobile voice experience enhancements
Open platform
Enhanced multiparty voice call capabilities in CX Cloud with Salesforce Voice
Self service and automation
Agentic Virtual Agents deterministic conditioning for tool output values
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Account management
Simplified permissions view with updated Select All controls
Customer engagement
Social media follower count and verified status
Data, analytics, and reporting
Improved accuracy and reliability of date-time picker
Self service and automation
Additional Agentic Virtual Agent (AVA) debugging details in Execution History and Replay mode
Workforce engagement
Customizable activity code colors
Enhanced screen recording playback
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Account management
Add login hint to OAuth client URLs
Assign divisions to ACD skills
Customer engagement
Detect and mask explicit images in social listening posts
Data, analytics, and reporting
Expanded External Contacts export support
Journey Management data export for BI tools
Open platform
Multiple concurrent Genesys applications per user
Data Actions support for Google Cloud Run Functions (v2)
Self service and automation
Customize virtual agent interaction summaries
Workforce engagement
Import decision metrics for workforce management
Time-based filtering for opportunities and enrollments
Deprecations
Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1
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Account management
Custom user attributes for ABAC policies
Employee productivity
Using custom attributes for knowledge filtering within Agent Copilot
Open platform
CX Cloud from Genesys and Salesforce support in the FedRAMP region
Self service and automation
Transfer interactions to another queue from the In-Queue Flow Error event
Genesys Agentic Virtual Agent language support for Czech, Danish, Dutch (Belgium), Filipino, Finnish, French (Belgium), Greek, Hungarian, Malay, Norwegian, Polish, Portuguese (Portugal), Swedish, and Turkish
Bot Flow can call another bot flow
Workforce engagement
Evaluation and survey forms division awareness
Batch adjust start times in the schedule editor
Deprecations
Deprecation: Native voice transcription for Polish (pl-PL)
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Account management
Configure inactivity timeout redirect behavior for SSO
Restrict OAuth client credential grants by IP address range
Customer engagement
Organization-level agent evaluation rate limiting for routing assignments
Data, analytics, and reporting
Journey Management charts support for numeric attributes
Semantic topic spotting for topic configuration
Broaden Journey Management perspective with external data source API
Employee productivity
Update user menu in the new Genesys Cloud navigation
Exact match in Agent Copilot checklists
Agents can view and complete multiple Agent Copilot checklists during an interaction
Workforce engagement
Increase the granularity of time off limits to 15 minutes, by agent
Expanded employee inclusion rules for activity plans
Editable activity plans for greater flexibility
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Account management
Group-based inactivity timeout
Customer engagement
Support for multiple from email addresses per queue
Warm invite participants to an ACD conference
Operational Console support for Twitter/X integration monitoring
Caseplan builder for Case Management
Open platform
Dedicated IAM role for BYOT Amazon Polly integration
Self service and automation
Voice processing prompts in bot flows
View selected folders in knowledge fabric connected sources
Workforce engagement
On-queue opportunities for workforce management
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Open Platform
Updated regional feature deployment schedule now in effect
Account management
AuthorizedClientIDs SAML attribute for SSO integrations
Set default multi-factor authentication (MFA) device for multi-device users
Customer engagement
Support for keyboard type in Apple Messages for Business forms
Post-flow action in Architect message flows
Customer intent taxonomy and agent visibility
Automatically establish a persistent connection when an agent goes on-queue
WebRTC idle media timeout
Employee productivity
Genesys Tempo cross-week shift trading
Accessibility improvements for conversation initiation
Agent Copilot queue filters
Open platform
WebRTC phone upgrade opt-in setting
Seamless reconnections in AudioHook Monitor integrations
Workforce engagement
Workforce management main forecast table view
Real-time agreement rates in evaluation forms
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