Genesys Cloud FedRAMP Region – AI Scoring tag
List of the Genesys Cloud FedRAMP Region release notes that include the ai scoring release notes tag.
Customer engagement
- Participant names and avatars in Mobile Messenger
- ACD skill expression performance view and interaction columns
Workforce engagement
- Live screen monitoring for agent supervision
- System-detected historical forecast outliers
- AI scoring support for Genesys Cloud CX2 with AI tokens