Will reports include auto-complete evaluation data?

Q: Do current reports include data from auto-complete evaluations?
No. At this time, auto-complete evaluation data is not included in Quality Management reports.

Q: When will auto-complete evaluation data be available in reports?
Genesys is targeting support for auto-complete evaluation data in existing Quality Management reports, as well as in the upcoming question-level reports, by mid-Q2 2026.

Q: What does this mean for supervisors and analysts?
Until reporting support is available, auto-complete evaluation data will not appear in dashboards or exported reports. Once the update is released, supervisors and analysts will be able to view and analyze auto-complete and manually completed evaluations together, providing a more comprehensive view of quality performance.

Q: Will any action be required to access this data once it’s available?
No. Once reporting support is released, auto-complete evaluation data will be included automatically in applicable reports.