Insights for iOS status and notifications

How do I add or remove queues in Insights?

To add a queue, follow these steps:

1. At the bottom of the screen, tap Queues .
2. At the top of the screen, tap Add .
3. Select the queues that you want to add. Optionally, to filter queues, type in the Filter Queues field.
4. Click Save.

How do I add or remove agents in Insights?

To add an agent, follow these steps:

1. At the bottom of the screen, tap Agents .
2. At the top of the screen, tap Add .
3. Select the agents that you want to add. Optionally, to filter agents, type in the Filter Agents field.
4. Click Save.

How do I enable notifications for Insights for iOS?

To enable notifications for Insights for iOS, follow these steps:

1. Tap Menu .
2. Tap Settings.
3. Tap Enable Push Notifications, and then select the queues that you want notifications for. To receive notifications for all queues, tap Select all.

What do I receive notifications for and how?

Insights for iOS notifies you of issues based on the rules that you set.

When you enable notifications in the mobile app settings, the mobile device gives notifications based on the device settings.

See Settings > Notifications > Insights on your iOS device. The Genesys Cloud mobile app supports Show in Notification Center, Sounds, Show on Lock Screen, and badging, including badge count, on the app icon.