How do I migrate my existing solution to Genesys Cloud?

Genesys encourages customers who move to Genesys Cloud from another platform, whether it be a custom platform, part of a CRM or tailored solution, or from a Genesys Cloud legacy platform, to think about and map out end-to-end solutions from creating a workitem to closing a workitem. The mapping process around the details of when routing happens, when priority occurs, or when various bits of business logic runs, helps the Genesys team prescribe the best solution to deliver the outcomes you need. A decision to remap existing Genesys tools and functionality is unlikely to work and instead leads to frustration. Genesys looks forward to assisting you and is confident of the tools to deliver the outcomes that your organization needs.