Genesys Tempo for iOS running late request

How do I create a late explanation?

To notify your manager that you are running late, to the upper right, tap Running late .

What are the categories under which I can submit a running late request?

You can submit a running late request for your next work activity, such as, Meeting, On Queue, Off Queue or Training Activity Categories. If you submit a running late request before and activity that has the Activity Category Break or Meal the request will take effect as the beginning of the next scheduled work activity.

Why is the running late icon disabled after submitting a request?

After you submit a running late request, you cannot submit another one for the same activity. The icon is enabled when there is a work-time activity within the next four hours and the activity cannot have a running late request applied already. Also, the icon is disabled after submitting five late explanations per day.

How do I know the status of my running late request?

• Pending requests appear in gray.
• Accepted requests appear in green.
• Rejected requests appear in red.

Notes:

• An explanation can be between one and 240 minutes in length.
• An explanation can be between four hours in the past and up to 24 hours into the future.