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Collaborate for Android: location

How does my current location sync between Collaborate for Android and the desktop or browser apps?

If you log in on multiple clients, then Genesys Cloud reports your most recent location.

Genesys Cloud reports the most recent location update from the last computer that you used in the following situations:

  • If you log out of Collaborate for Android
  • If the location times out after the one-hour time period

Collaborate on your Android device reports the location when the app is in the foreground and in the background. It also reports if you close the app.

How do I change my location setting with Collaborate for Android?

If you previously declined to allow Collaborate for Android access to your location information, make sure that you add your location or check your location setting. To check or change your location setting, tap Settings > Location.

How do I share my current location with Collaborate for Android?

When you install Collaborate for Android, the installation process prompts you to allow the app to collect your location information. After you allow your device to share your location, your current location is available in Genesys Cloud.

How does my current location sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then Genesys Cloud reports your mobile app’s most recent location. In other words, your mobile phone’s location is primary when you use multiple Collaborate clients:

  • If you log in to multiple Collaborate clients; for example, the web browser app on your work computer, the desktop app on your home computer, and the mobile app on your mobile phone, Genesys Cloud reports the most recent update from your mobile device. 
  • If you do not log in to Collaborate for iOS or Android, or if the location on the mobile device timed out after the one hour timeout period, Genesys Cloud reports the most recent location update from the last computer that you used.
Note: Android devices report their location when the app is in the foreground, background, and terminated (swiped out).

How do I select my region?

When you log in to the browser app, desktop app, or mobile app, select the region where your organization was created; for example, Americas (US East). If you are already logged in, then log out and log back in with the selected region.

Whether you are in the office, at home, or traveling, your access to Genesys Cloud routes to the URL that corresponds to the location of the Amazon data center for your region. 

If you are unsure of your region, contact your Genesys Cloud administrator. Alternatively, try these workarounds.

  • First time log in: Access the Genesys Cloud login URL for each region. Login is successful only with the URL that corresponds to your organization’s region.
  • Currently logged in: (web app only) The web app URL corresponds to your organization’s region.

For more information about regions, see .