FAQs: Resources
How can I submit a feature request for Genesys Cloud?
You can use the Genesys Cloud Ideas portal to submit a feature request. Search to check if the idea has already been posted by another user. If the idea is available, vote for it. If the idea is not available, submit your idea request with detailed information on how it would benefit users.
Where can I find information about platform announcements, upcoming deprecations, and UI/UX changes?
Platform announcements, deprecations, and UI/UX updates, are categorized and available on the Announcements article. This page provides a record of user interface and experience changes, platform updates, and deprecations.
How do I receive notifications about updates to Genesys Cloud?
The following table explains how to receive specific notifications.
| Notification | How do I receive the notification? |
|---|---|
Genesys Cloud core features | Subscribe to Genesys Cloud feature release notes. |
Deprecations | Select the Deprecation tab in the Announcements page to check for updates. These deprecations appear in the release notes when the deprecation is announced in the release notes. |
Subscriber articles | Subscribe to key pages from the Subscribe articles tab in the Announcements page. |
UI/UX | Select the UI/UX tab in the Announcements page to check for updates. These updates appear in the release notes when the feature with the UI/UX change is released. |
Platform announcements | Select the Platform tab in the Announcements page to check for updates. |
FedRAMP features/changes | Subscribe to FedRAMP release notes. |
Media tier features | Subscribe to Media Tier release notes. |
Integrations updates | Select the Integrations release notes section in the Genesys Cloud Release Notes page. |
Desktop App updates | Select the Desktop app release notes section in the Genesys Cloud Release Notes page. |
iOS Mobile App updates | Select the iOS Mobile app release notes section in the Genesys Cloud Release Notes page. |
How does Genesys Cloud address CCPA?
To learn more, see Genesys Cloud and CCPA compliance.
What is a Genesys Cloud Product Support Designated Contact?
A Designated Contact is a Genesys Cloud customer user who is identified as the primary liaison between the customer and Genesys Cloud Product Support. A Designated Contact must be knowledgeable about the applicable services and participates in troubleshooting support cases.
Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Our Product Support Communications Portal log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.
Once you have your My Support account credentials, you can open and manage cases. For more information, see My Support Portal.
Does Genesys Cloud offer PCI DSS compliance?
Yes. For more information, see PCI DSS compliance.
How does Genesys Cloud address GDPR?
To learn more, see Genesys Cloud and GDPR compliance.