FAQs: Apps
Genesys Tempo for iOS billing
Does use of Genesys Tempo for iOS impact billing for customers who use by-the-hour pricing?
No, Genesys Tempo users are not treated as logged in when they use the app, and usage of the app does not impact billing.
Does use of Genesys Tempo for iOS impact the number of simultaneous users for customers using concurrent pricing?
No, Genesys Tempo users are not treated as logged in when they use the app, and app usage does not impact the total number of concurrent users.
Genesys Tempo for iOS schedules
How do I view my schedule with Genesys Tempo for iOS?
- Tap Schedule. The month appears in the top pane.
- Tap the date on the calendar.
Your schedule appears in the lower pane.
What schedules can I see with Genesys Tempo for iOS?
Tempo for iOS offers month and day views. It can display up to three years in the future and up to one year in the past. You can also see your shift, activities for the shift, and time-off requests.
How can I avoid a Session Expired message?
To avoid being forced to reauthenticate yourself at an inconvenient time due to an expired session, Genesys recommends the following:
- Log in when you begin your shift.
- Log out at the end of the day. For more information, see How do I log out of Genesys Cloud?.
Do the Genesys Cloud mobile apps support FedRAMP compliance?
Yes, the Genesys Cloud mobile apps support FedRAMP compliance. For more information, see the following:
FAQs: What happens if I request a shift trade outside of my BU time zone?
You may see some bad information, which will be corrected in a future release.