FAQs: AI summary and insights
If an interaction is already summarized by Agent Copilot, will I be charged again for Virtual Supervisor’s AI Summary and Insights?
No. If Agent Copilot is enabled for an interaction and already generates a summary, Virtual Supervisor’s AI Summary & Insights uses that same summary without generating additional cost. You are not billed twice for the same interaction.
How is AI Summary and Insights enabled?
AI Insights can be turned on at the Program level. Only interactions tied to queues, or flows mapped to the specific program will be processed.
Is there a charge to view summaries already created by Virtual Supervisor?
No. If summaries, or insights are generated by Agent Copilot, viewing them via Virtual Supervisor does not incur an additional charge.