Can I blend workitems into a queue with other media types?

While it is possible to mix media in a single queue, Genesys recommends that you create dedicated queues to handle workitem traffic. This recommendation is due, in part, because currently no performance view exists with combined data to show existing conversations and new workitems. Also, many of the queue settings; for example, auto-answer, after call work settings, and so on, are not implemented for the work automation feature, which reduces confusion for your agents when they handle workitems.