AI-generated summary
Genesys Cloud enables users with appropriate licensing and permissions to view detailed information about evaluator activity, including completed and unfinished evaluations. Access to this feature requires either a Genesys Cloud CX 1 WEM Add-on II, CX 2, CX 3, or CX 4 license, along with Quality administrator permissions. Users can navigate to this functionality by selecting Menu > Conversation Intelligence > Quality Management > Evaluators, then clicking on a specific evaluator's name under the Evaluation Name column to access their evaluation records. This capability supports quality management operations by providing visibility into evaluator performance and evaluation completion status.